Client Questionnaire

• Please provide us with as much contact information as possible:

  First name
  Last name
  Work Phone
  Home Phone
  FAX
  E-mail

1. How did you learn of the Law Office of Attorney Debra Rahmin Silberstein? (You may check more than one)

Recommended by a current client

Recommended by a former client

Recommended by a friend or relative

Recommended by the Bar Association

Newspaper Article

Other

2. When you made your first phone call to us, were you satisfied with the way your call was handled?    Yes No

    Was anything said or done that pleased or displeased you ?    No Yes

    If yes please explain:

3. How long did it take for Attorney Silberstein to contact you after your first call?   

4. How long was your case from first contact with us to its conclusion?

5. Do you feel that your case moved along expeditiously as possible?       Yes No

6. Were you always treated courteously on the telephone when you called?      Yes No

    Were you ever put on hold too long?        Yes No

7. Were your telephone calls returned promptly?      Yes No

8. On your in-person visits to the office, were you treated courteously by the receptionist?     Yes No

    Did you feel that the reception room was clean, comfortable and contained sufficient reading material?    Yes No

    Do you feel that you were seen quickly enough by Attorney Silberstein?     Yes No

    Did you feel that you were ignored while you waited?       No Yes

9. Is our office location convenient for you?       Yes No

    Did you have any difficulty finding parking?    No Yes

10. Do you prefer to come to our office or do you prefer telephone contact?       Office Visit Telephone

11. Did Attorney Silberstein:

    Keep you informed as to what was happening with your case?      Yes No

    Treat you courteously?      Yes No

    Answer your questions?    Yes No

    Explain to you the nature and extent of the work your case required?      Yes No

12. Were you informed at the beginning of the case how fees would be charged?       Yes, in writing Yes, verbally No

13. Were you satisfied with the efforts of Attorney Silberstein?      Yes No

       If no, please explain why: 

14. Were you satisfied with the results of your case?     Yes No

15. Do you feel that the fees were reasonable and fair based on the nature of your case and the amount of work involved?   Yes No

    If no, explain why:   

16. Would you use this firm again if you had another legal problem?      Yes No

17. Is there anything you feel we should have done for you that we did not do?

18. Please rate your perception of the overall quality of the legal service you received.    Superior Excellent Good Adequate Fair Poor

19. Please rate your perception of how you were treated as a client?       Superior Excellent Good Adequate Fair Poor

20. Would you recommend Attorney Silberstein to a friend, relative, or business associate who needed a lawyer? Yes No

21. Are you familiar with the nature of Attorney Silberstein's practice, for example, that she specializes in the following areas:

(Check all that apply (yes))

Wills and Trusts

Durable Powers of Attorney

Health Care Proxies and Living Wills

        Probate related work:

        Administration of estates

        Guardianships

        Contested Wills and Trusts

        Family Law

Elder Law

Medicaid Planning

Estate Tax Planning

Life Insurance Trusts

Creditor Protection

Estate Planning for Individuals and Businesses

        Business Continuation Issues:

        Buy Sell Agreements

        Cross Purchase Agreements

22.  Is there anything additional you wish to tell us?

23.  Are you interested in receiving regular communications, such as newsletters, advisories?      Yes No

24.  Attorney Silberstein is planning to hold periodic luncheon or dinner roundtable discussions for small groups of clients (8 to 10) in similar legal issues to voice concerns and be further informed. Would you be interested in attending?     Yes No

25.  What subjects would you like to see on the agenda?